Track 2: Customer & Supplier Service Essentials

Being able to understand your Customer & Suppliers needs, being able to engage and negotiate with Customers & Suppliers alike is part of Customer Service Essentials and helps you to navigate more challenging situations with our Customers & Suppliers. In addition you will also find a section on when and how to escalate cases in situations where you managed the case to the best of your ability and regardless the Customer or Supplier is unhappy with the resolution and asks for the case to be escalated.